March 2024•Automation
Why most automation projects fail before they start
The problem isn't the technology. It's that companies automate before they understand their processes.
Insights — Hard questions, clear answers
Articles and essays on automation, AI, and systems thinking.
February 2024•AI
AI should not replace judgment
If you can't explain the decision rules, you shouldn't hand it to AI.
January 2024•Systems
Exception handling is the hard part
Your system works fine 95% of the time. It's the other 5% that breaks everything.
December 2023•Process
Processes live in people's heads
Documentation says one thing. Reality is different. You need to reconcile the two before automating.
November 2023•Strategy
Not every problem needs AI
Most problems can be solved with clear processes and simple automation. AI is for the 10% that can't.
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